I understand that the chocolate chips I am ordering are temperature-sensitive. KNOW Foods will ship chocolate chips with ice packs, however, melting may occur in some cases due to high temperatures during transit or delivery. I understand that the Ketchup I am purchasing has passed the best-by date of 7/2/2019, and that this is not an expiration date. I understand this item is nonrefundable. I understand that the Overstock Cinnamon Cookies I am purchasing are have a best-by date of 9/10/2019, and are nonrefundable.